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Further information about Coronavirus (COVID-19)

With the current ongoing situation around Coronavirus (COVID-19) many patients and their families will have questions about their homecare service.

We are receiving a high volume of calls, so the call wait time may be long. Please review our FAQs for help with your enquiry.

Additionally the National Clinical Homecare Association, of which LPCH is a member of, have created a page on their website with helpful further information. The FAQs and responses will be updated daily as the situation develops. Please click here to access the information on the NCHA website.

Thank you

We would like to take this opportunity to thank you as Patients for your messages of support and thanks at this unusual time. Our teams are working really hard to ensure your care continues to be delivered to the highest standards possible. Your messages of support and thanks have been really welcomed by our teams – thank you.

Talk to us today and find out how we can help you

If you’re a patient, carer, clinician or business partner, and you’re looking for more information we are here to support you.

If you have any questions, please take a look at our frequently asked questions. But you might prefer to contact us directly. If so, we have a friendly team member on hand ready to address your concerns.

By email

Email us at and one of our colleagues will get back to you as soon as they can.


Complete the web form opposite and we’ll direct your enquiry straight to the relevant team.

By phone

See telephone numbers below.

IF you have indicated "Yes", then you will receive an email to confirm Delivery Date.

Homecare patients

Call our Patient Services Team:
0345 2636 123*
Monday to Friday 8.00am – 6.00pm

HPN and ERT Team
0800 035 5678
Monday to Friday 8.00am – 6.00pm

Cardiology/ PAH Team
0800 090 2056
Monday to Friday 8.00am – 6.00pm

If you’re calling in Scotland:
0345 2636 135*
Monday to Friday 8.00am – 6.00pm

Out of hours:
0800 326 5465 or 0345 2636 115*
Monday to Sunday 6:00pm – 8:00am

*Calls to 0345 numbers are charged at the standard rate. Calls may be recorded and may be monitored.

Patient Support Programme (PSP) patients

Rebif - 0800 783 4660

Saizen – 0800 389 8060

Mavenclad – 0800 731 7376

Fertility – 0800 011 3511