Patient Support Programs and Adherence Management

We know that patient adherence to prescribed treatment regimens is crucial for successful outcomes.

Our Clinical Contact Centre team takes a proactive approach to promoting medication adherence offering a blend of digital and remote support to ensure patients stay on track with their treatments.

We know how to support patients

Multidisciplinary team

Our Clinical Contact Centre team includes experts from various fields, including nursing, pharmacy, and coordination.

Digital and remote support

Leveraging technology, we provide timely assistance. Our automated SMS messages and remote touchpoints keep patients informed, engaged, and motivated.

Tailored patient journeys

Every patient is unique. Our teams design personalised journeys based on individual requirements. Whether it’s medication reminders, equipment guidance, or emotional support, we’ve got it covered.

Motivational counselling techniques

We understand that adherence goes beyond reminders. Our team uses motivational counselling techniques to empower patients. By addressing barriers and fostering commitment, we enhance compliance.

Patient activation measures (PAM®)

To assess the likelihood of compliance, we utilize PAM®—a validated tool that gauges a patient’s readiness to engage in their healthcare. This helps us tailor our support effectively.

Evidence of our success

More than 4000 patients benefit from our Patient Support and Adherence Programs.

Our pharmaceutical partners have demonstrated that our individualised journeys can lead to 100% adherence to prescribed regimens. This is testimony to the effectiveness of our approach.