Working together with the NHS

We’ve been working with the NHS for decades, previously as Bupa Home Healthcare and Evolution Homecare Services and now as LloydsPharmacy Clinical Homecare.

Our close partnership has given us a deep understanding of the complexities of the healthcare landscape, the challenges you face as a business and the issues associated with supporting patients at home – many of whom may be suffering from complex or life limiting conditions. All of which allows us to work more effectively together, tailoring our services and packages to the needs of your organisation and your patients.

Meet the team

Conditions & Therapies

High tech

Intestinal Failure (HPN)
Cystic Fibrosis (CF)
Infection Management (IVAB)
Thalassemia
Enzyme Replacement Therapy (ERT)
Immunoglobulin Deficiency (IVIG)
Cancer

Mid tech

Multiple Sclerosis (MS)
Rheumatology & Dermatology
Growth Hormone Deficiency
Osteoporosis
Gastroenterology
Neurology
Respiratory
Cancer (oral)

Low tech

Pulmonary Arterial Hypertension (PAH)
Haemophilia
CF (nebulised)
Antiretrovirals
Blood Disorders
Hepatitis

What We Do

LloydsPharmacy Clinical Homecare supports both straightforward and complex patient needs through a comprehensive end-to-end service. We provide parenteral nutrition and enzyme replacement therapy, treatments for rheumatoid arthritis, multiple sclerosis, haemophilia and psoriasis, as well as specialist cancer treatments through our specialist oncology nursing teams, and much more…

About Us

Passionate about patient care

The patient really is at the heart of everything we do at LloydsPharmacy Clinical Homecare. Whether it’s our drivers, our nurses, our patient services coordinators or our support teams in the office, we’re all committed to one common purpose – supporting patients with their treatment at home. It’s why we’ve built a truly end-to-end service and why we only use in-house teams to guarantee the levels of safety and quality expected of us. Our patients rely on us to make a positive difference. It’s a responsibility we take very seriously. It’s why we are here.

We’re always looking for new ways to support you and your patients, which is why we offer a Remote Nurse Training Service. The service provides remote nurse-led training to patients for them to self-administer their medication.

Respect our staff

We ask that you respect the nurses and healthcare centre team who are supporting you with your treatment. Our staff are courteous and professional at all times, and in return we expect them to be treated with courtesy and respect by patients, carers and family. Where appropriate, we may exercise the right to withdraw services in the case of inappropriate behaviour. Don’t forget, we’re here to help with your health, so please take the advice of our highly-skilled team. Any instances of unacceptable behaviours displayed towards our staff will be managed in accordance with our Zero Tolerance Policy.

What our patient survey said.

We asked our patients to tell us how we're doing. The results speak for themselves and we're proud to achieve outstanding results across all areas of our business.

Overall satisfaction92%

of patients said they are “extremely likely” or “likely” to recommend LloydsPharmacy Clinical Homecare to friends and family if they needed similar care or treatment.

Home delivery95%

of patients told us the overall quality of the delivery service is “excellent” or “very good”.

Nursing service93%

satisfaction rating for our nursing service.

Find out more about our latest patient survey results

2020 Patient Satisfaction Results

LloydsPharmacy Clinical Homecare (LPCH) are delighted to be able to share the results of the LPCH Patient Satisfaction Survey 2020.

Over 30,000 surveys were distributed to patients and we had 3647 completed surveys returned, providing valuable feedback on our service.

The overall survey results are strong, showing that 89% of LPCH patients would be ‘highly likely’ or ‘likely’ to recommend our service to a friend or family member. Our overall satisfaction rating across all departments is 92%.

Some of the key stats from the survey are below:

3647 respondents (up from 2351 v 2019)
93% satisfaction rating for our patient services team
95% satisfaction rating for our deliveries
93% satisfaction rating for our nursing service

LPCH are obviously delighted with the areas where we have improved or maintained scores.

Click here to read our Patient Satisfaction Survey 2020 report.

Quality and Governance

All our services, from compounding through to medicine delivery and nursing care in the home are provided in accordance with referring hospital-approved protocols.

We have a robust quality and governance framework that ensures a safe, controlled and effective service in accordance with our regulatory, legal and contractual obligations.

We are committed to maintaining personal data in accordance with UK data protection legislation, and will take all reasonable steps to ensure personal data is kept secure against unauthorised access, loss, disclosure or destruction.

LloydsPharmacy Clinical Homecare is registered with the Care Quality Commission (CQC) and the Scottish Care Inspectorate. We are registered with the General Pharmacy Council (GPhC) for our pharmacy activity. We are licensed by Monitor as a provider of clinical services and regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).

We are accredited to ISO:9001 standards and have consistently attained at least level 2 of the NHS Information Governance Toolkit.

For more details on clinical governance, download the LloydsPharmacy Clinical Homecare Patient Information Guide.