Remote Nurse Training Service

Many patients that have nurse-led training to self-administer their medication could easily be trained remotely.

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Our new remote nurse training service provides your patients with a choice of ways to receive their training

By phone
By video
Face to face

We know it works

Over 1000 patients

have been trained nationally across 21 Biologics

1/3 of patients

offered the service, chose to be trained remotely

99% of patients

have successfully been trained remotely

Average patient

confident score

How does the service work?

Step 1

Patient is offered a choice on how to receive their training

Step 2

Patient is assessed for suitability via a clinical phone call*

Step 3

Training takes place up to 48 hours prior to treatment by either video or phone

Step 4

Patient receives a comfort call, following training at a convenient time for you and the nurse can stay with them for up to 30 mins

*Patients deemed unsuitable for remote training on the suitability call based on physical, cognitive and/or technological needs, will be scheduled for face-to-face nurse training.

Service Benefits

  • More patient choice
  • Uninterrupted treatment during periods of self-isolation
  • Protect patients, their families and nurses from unnecessary risk from COVID-19 transmission
  • Reduce pressure on the NHS by minimising the need for hospital visits

Meet the Team

Natalie Hogben

Natalie joined the Remote Nurse Training team as a nurse advisor in 2021 and was recently promoted to team manager. Prior to joining LloydsPharmacy Clinical Homecare, she worked in a variety of different environments from acute areas like emergency admission to community nursing within both the NHS and the Royal Navy. She is committed to providing a high standard of care in an innovative and pioneering way, and a service which gives patients the independence to manage their health conditions and appointments around their busy lifestyles.

Andrea Sumnall

Andrea has worked in a variety of adult nursing areas before changing direction and working in Neonatal ICU where she also qualified as a paediatric nurse. She has worked for the NHS and abroad in the United Arab Emirates. Andrea went on to work as a growth hormone research nurse before joining LloydsPharmacy Clinical Homecare in 2019 as a paediatric field nurse. She moved over to the Remote Nursing Training team in 2020 and thoroughly enjoys the challenge of teaching patients via telephone or video call.

Lauren Cottam

Lauren is a healthcare assistant who works within the Remote Nurse Training team, supporting the nurses with administration duties and helping to arrange appointments for injection training at suitable times for patients. She meets with multi-disciplinary colleagues and other healthcare associates to ensure utmost satisfactory patient care and service is received from LloydsPharmacy Clinical Homecare.


Patients interested in remote nurse training should consult their relevant hospital team. For Clinical or Hospital Staff contact
or your Account Development Manager for more information.