We understand the important role that frontline healthcare professionals can play in providing advice and support around the coronavirus outbreak. This is a constantly evolving situation that we are monitoring every day, but our priority remains ensuring that our patients and employees are protected.

Our teams have been briefed in line with the latest guidelines from Public Health England and we have also shared information with our colleagues about how they can protect themselves and their families from the virus.

It is important for all of our patients to continue to take their regular medicine as prescribed. Not taking medication can lead to exacerbation or flare-ups of existing conditions without the appropriate medical advice.

Delivery Changes

Our frontline colleagues are being supported by being provided with additional personal protective equipment such as face masks, gowns and aprons where required as well as sanitisers. As an additional precaution, which also minimises cross contamination with patients, our drivers will not be asking for a signature from patients and their representatives.

Used personal protective equipment will be left safely with you to dispose of in your domestic waste. This change has been approved and is supported by the NHS until the foreseeable future.

As things develop, we are committed to working with hospital clinical teams to ensure we provide smooth and co-ordinated care. We have a plan to identify and actively manage all issues arising from the impact of the coronavirus to best maintain our service to you.

Demand on services

Our Patient Services Team is experiencing a high volume of calls which means it might take us a little longer to answer. Our Co-ordinators are not medically trained so if you feel unwell and/or have concerns or questions about coronavirus, please visit www.nhs.uk/coronavirus

With the recent and ever-changing news about the coronavirus, we understand you may be concerned about your medication and nursing service. We are continuing to deliver your medication as normal and we are working very closely with the NHS and the wider homecare industry for a coordinated approach that is focused on maintaining your care.

Communication changes

We’ll continue to monitor the situation daily. This may mean a change in how we communicate with you. We will be using a mixture of e-mails, phone calls and text messages where possible to keep communication channels open and respond to any Government guidance. If we do not have your e-mail address, please tell your Co-ordinator when they contact you to book your next delivery.