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Further information about Coronavirus (COVID-19)

With the current ongoing situation around Coronavirus (COVID-19) many patients and their families will have questions about their homecare service.

We are receiving a high volume of calls, so the call wait time may be long. Please review our FAQs for help with your enquiry.

Additionally the National Clinical Homecare Association, of which LPCH is a member of, have created a page on their website with helpful further information. The FAQs and responses will be updated daily as the situation develops. Please click here to access the information on the NCHA website.

Thank you

We would like to take this opportunity to thank you as Patients for your messages of support and thanks at this unusual time. Our teams are working really hard to ensure your care continues to be delivered to the highest standards possible. Your messages of support and thanks have been really welcomed by our teams – thank you.

Your HPN referrals are now:


Dedicated HPN Customer Services Lead


Dedicated email to a single point of contact


HPN Customer Services Lead manages every aspect of your referral

Discover the personal touch

Our re-structured HPN offering now delivers the efficient and high quality service both you and your patients deserve. Discover this unique personal service that’s always ready to help you support your patients.

Passionate about patient care

The patient really is at the heart of everything we do at LloydsPharmacy Clinical Homecare. Whether it’s our drivers, our nurses, our patient services coordinators or our support teams in the office, we’re all committed to one common purpose – supporting patients with their treatment at home. It’s why we’ve built a truly end-to-end service and why we only use in-house teams to guarantee the levels of safety and quality expected of us. Our patients rely on us to make a positive difference. It’s a responsibility we take very seriously. It’s why we are here.

Watch our video to find out more

The new style of HPN management

Dean SittonHPN Customer Services Lead

Tony GreatrexHPN National Commercial Lead

Caroline HaughtonNational Lead Nurse for HPN

Our Patient Services team

Lauren SaintyPatient Co-ordinator

Julie AllenPatient Co-ordinator

Lisa HawkinsPatient Co-ordinator

Zoe DayPatient Co-ordinator

Vanessa TownshendPatient Co-ordinator

Louise HedgerPatient Co-ordinator

Victoria ChallisPatient Co-ordinator

Caroline BerryPatient Co-ordinator