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Further information about Coronavirus (COVID-19)

With the current ongoing situation around Coronavirus (COVID-19) many patients and their families will have questions about their homecare service.
 

We are receiving a high volume of calls, so the call wait time may be long. Please review our FAQs for help with your enquiry.
 

Additionally the National Clinical Homecare Association, of which LPCH is a member of, have created a page on their website with helpful further information. The FAQs and responses will be updated daily as the situation develops. Please click here to access the information on the NCHA website.


Thank you

We would like to take this opportunity to thank you as Patients for your messages of support and thanks at this unusual time. Our teams are working really hard to ensure your care continues to be delivered to the highest standards possible. Your messages of support and thanks have been really welcomed by our teams – thank you.

Passionate about patient care

The patient really is at the heart of everything we do at LloydsPharmacy Clinical Homecare. Whether it’s our drivers, our nurses, our patient services coordinators or our support teams in the office, we’re all committed to one common purpose – supporting patients with their treatment at home. It’s why we’ve built a truly end-to-end service and why we only use in-house teams to guarantee the levels of safety and quality expected of us. Our patients rely on us to make a positive difference. It’s a responsibility we take very seriously. It’s why we are here.

Watch our video to find out more

What our patient survey said.

We asked our patients to tell us how we're doing. The results speak for themselves and we're proud to achieve outstanding results across all areas of our business.

Overall satisfaction92%

of patients said they are “extremely likely” or “likely” to recommend LloydsPharmacy Clinical Homecare to friends and family if they needed similar care or treatment.

Home delivery95%

of patients told us the overall quality of the delivery service is “excellent” or “very good”.

Nursing service93%

satisfaction rating for our nursing service.

Find out more about our latest patient survey results

2020 Patient Satisfaction Results

LloydsPharmacy Clinical Homecare (LPCH) are delighted to be able to share the results of the LPCH Patient Satisfaction Survey 2020.

Over 30,000 surveys were distributed to patients and we had 3647 completed surveys returned, providing valuable feedback on our service.

The overall survey results are strong, showing that 89% of LPCH patients would be ‘highly likely’ or ‘likely’ to recommend our service to a friend or family member. Our overall satisfaction rating across all departments is 92%.

Some of the key stats from the survey are below:

  • 3647 respondents (up from 2351 v 2019)
  • 93% satisfaction rating for our patient services team
  • 95% satisfaction rating for our deliveries
  • 93% satisfaction rating for our nursing service

LPCH are obviously delighted with the areas where we have improved or maintained scores.

Click here to read our Patient Satisfaction Survey 2020 report.

Quality and Governance

All our services, from compounding through to medicine delivery and nursing care in the home are provided in accordance with referring hospital-approved protocols.

We have a robust quality and governance framework that ensures a safe, controlled and effective service in accordance with our regulatory, legal and contractual obligations.

We are committed to maintaining personal data in accordance with UK data protection legislation, and will take all reasonable steps to ensure personal data is kept secure against unauthorised access, loss, disclosure or destruction.

LloydsPharmacy Clinical Homecare is registered with the Care Quality Commission (CQC) and the Scottish Care Inspectorate. We are registered with the General Pharmacy Council (GPhC) for our pharmacy activity. We are licensed by Monitor as a provider of clinical services and regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).

We are accredited to ISO:9001 standards and have consistently attained at least level 2 of the NHS Information Governance Toolkit.

For more details on clinical governance, download the LloydsPharmacy Clinical Homecare Patient Information Guide.

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