Exceptional Care from LloydsPharmacy Clinical Homecare: A Patient’s Experience

Recently, my NHS chemotherapy treatment reached a stage where an additional drug, not yet approved by the NHS, was recommended as a beneficial add-on therapy. Faced with the decision to incorporate this extra step, I wondered, “How can I access this drug privately and coordinate it with my NHS treatment?” The cost of this private treatment was also a significant concern.

Fortunately, LloydsPharmacy Clinical Homecare provided the perfect solution. They promptly supplied a detailed quote along with excellent Q&A support. Their quote was very competitive compared to a local clinic, and a key advantage was that the treatment infusions could be administered at home. This made the decision to go with LloydsPharmacy Clinical Homecare relatively straightforward.

Since beginning my treatment with LloydsPharmacy Clinical Homecare, I have experienced highly professional and well-organised support from the team. Managing a complex programme of timed drug delivery and home nurse appointments, they have provided exceptional care. Any unavoidable changes to treatment dates have been swiftly handled and rearranged by the Patient Services Team. Additionally, any calls to the contact centre are answered promptly and dealt with efficiently.

Everyone on the LloydsPharmacy Clinical Homecare team has been considerate and friendly, fostering a personal care environment with first-name terms. A small yet significant detail is the use of plain vehicles with no corporate logos, which enhances privacy.

While nobody wishes to reach a point in life where extra care is necessary, I have found that the LloydsPharmacy Clinical Homecare team delivers ‘joined-up’ healthcare support that manages every aspect of patient care exceptionally well.