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How LloydsPharmacy Healthcare Centres are supporting local communities with quality patient care

For most, visiting a hospital to receive treatments was the norm, however with changes in patient behaviours amid the pandemic and significant challenges facing the UK health sector, community-based healthcare is more important than ever, stepping in to provide quality patient care when it is needed most. LloydsPharmacy’s Healthcare Centres are providing an alternative to hospital-based treatments and widening patient choice by offering healthcare services in local community settings instead.  

Through a series of community-based specialist LloydsPharmacy clinics, mobile infusion centres for oncology and immunology treatments and static healthcare centres, we are helping improve the overall patient experience while reducing the pressure on hospital services. 

Speaking about how community-based clinics are helping improve patient outcomes, Natalie Bingham, LloydsPharmacy Lead Nurse said: “The healthcare centres concept is all about offering patients more choice, so they can find a treatment option that works for them. We work with NHS Trusts to identify injection and infusions services that we can deliver on their behalf, in the community. We know that regular visits to the hospital can be stressful, so by offering patients the opportunity to receive their care in a more convenient setting, we can help them to feel more comfortable and in control” 

During a recent webinar to discuss benefits of the service with key stakeholders from the NHS and the LloydsPharmacy healthcare centres team, it was highlighted that the collaboration has relieved 4,000 hours of NHS chair time and that 96% of healthcare centre patients are seen within 10 minutes of arrival and that 98% of patients would refer the service to a friend.  

Natalie continued: “As a nurse, you get to see first-hand how patients’ lives are impacted by the treatment they receive. Being able to help people feel better, or make sure they can manage their condition effectively, is such a privileged position to be in. You can make a real difference to people’s lives and it never gets old. 

For me, it’s not just about the statistics of how many hours we’ve saved or the number of treatments we’ve administered. It’s about the individual stories of the real people who are benefitting from our service. Being diagnosed with a serious condition can be a very difficult time for patients and their loved ones. We understand that the practicalities of treatment can also cause anxiety and stress, which is why our services are designed around three key principles: patient experience, easy access, and quality of life” 

LloydsPharmacy’s community-based healthcare centres provide a host of benefits for patients, including reduced waiting times for treatments, wider availability, locations closer to home, accessible car parking, the ability to bring a family member or friend, a comfortable environment with media devices and WiFi to watch TV/films, refreshments plus efficient service with all treatments administered by qualified nurses.  

For more information, please visit https://lloydspharmacyhs.com/healthcarecentres