Following the Government’s latest announcement to Stay at Home, we wanted to update you as to how we are managing the Covid-19 (Coronavirus) Pandemic at LloydsPharmacy Clinical Homecare.
Firstly, and most importantly, we will continue to make your deliveries as planned
As a healthcare provider we have an exemption which allows us to continue to deliver to you during a ‘lockdown’ and we will be using increased personal protective equipment to keep you and our frontline colleagues safe. We provide an essential service and understand that you rely on the safe and regular delivery of your medication.
What can you do to help us?
Our Patient Services Team is receiving a high volume of calls, and so it may take you a long time to get through to speak to a member of the team. We would ask you not to call us unless there is something urgent that you need to tell us.
We are having to make a few changes to how our service is delivered
- We won’t be able to check your fridge and rotate your stock as we would have previously – we want to minimise direct physical contact with our patients and our frontline colleagues to reduce risk of contamination for both you and them. However, where there is a need our colleagues are trained and equipped with the right personal protective equipment to do so.
- We won’t be asking you to sign for your delivery – as a precautionary measure, to reduce the potential risk of infection, our frontline colleague will sign the device on your behalf, as agreed and instructed by the NHS.
Some extra reassurance
We use hand sanitiser before and after every delivery we make. We are committed to keeping you and our workers safe by taking additional precautions. We also have stringent reporting processes in place to ensure we follow a strict delivery protocol issued under guidance from the NHS which reduces the risk of cross contamination.
We’ll continue to monitor the situation daily. This may mean a change in how we communicate with you. We will be utilising a mixture of e-mails, phone calls and text messages where possible to keep communication channels open and respond to Government guidance.
As mentioned, please only contact us if urgent
If you have any queries, we would encourage you to e-mail email@example.com and one of our colleagues will get back to you as soon as they can.
Our Coordinators are not medically trained so if you feel unwell and/or have concerns or questions about coronavirus, please visit www.nhs.uk/coronavirus